The Canary Yacht is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you:
- Make accommodation bookings
- Submit event hire enquiries
- Use our website
- Communicate with us by email or phone
By using our services, you agree to the practices described below.
1. Information We Collect
1.1 Information You Provide
When making an accommodation booking or submitting an event enquiry, we may collect:
Accommodation Bookings
- Full name
- Email address
- Phone number
- Guest details (number of guests, stay dates)
- Payment information (processed securely by third parties)
- Any special requests or preferences
Event Enquiries
- Name
- Email address
- Phone number
- Event details (type, date, expected guest count, requirements)
- Any additional information you choose to share
General Website Forms
- Name
- Email address
- Message content
1.2 Automatically Collected Data
When you browse the website, we may collect:
- IP address
- Browser type and device details
- Pages visited
- Time spent on the site
- Cookies and tracking identifiers
1.3 Information From Third Parties
We may receive:
- Payment confirmation details
- Booking information from third-party platforms
- Marketing or advertising insights
2. How We Use Your Information
We use your personal data to:
Accommodation
- Process and manage bookings
- Communicate booking confirmations, updates, or changes
- Provide customer support
Events
- Respond to event enquiries
- Provide quotes and availability
- Manage event planning and communication
General Purposes
- Improve our website, services, and guest experience
- Send service-related emails (confirmations, reminders)
- Send marketing content (only if you have opted in)
- Comply with legal obligations
We do not sell or rent your personal data.
3. Legal Basis for Processing (UK GDPR)
We process personal data based on:
- Contract — to handle bookings and event enquiries
- Consent — for marketing communications
- Legitimate Interests — to improve services and protect against fraud
- Legal Obligations — where required by UK law
4. Sharing Your Information
We may share data with:
- Secure payment processors
- Booking management platforms
- Email service providers
- IT and hosting partners
- Professional advisors
- Governmental or legal authorities (only when legally required)
All partners are obligated to protect your data.
5. Cookies & Tracking
Cookies help us:
- Improve website performance
- Understand visitor behaviour
- Provide tailored content
- Support marketing efforts
You can adjust cookie preferences through your browser.
6. Data Security
We implement reasonable organisational and technical measures to protect your data. However, no online transmission is 100% secure.
7. Data Retention
We keep your information only as long as necessary for:
- Managing bookings
- Handling event enquiries
- Legal record-keeping
- Marketing (until you opt out)
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion Restrict or object to data processing
- Withdraw marketing consent
- Request data portability
Contact us at [Add Email] to make a request.
9. Third-Party Links
We are not responsible for the privacy practices of external links featured on our website.
10. Children’s Privacy
We do not knowingly collect data from individuals under 16.
11. Changes to This Policy
Updates will be posted on this page with a new “Last updated” date.
12. Contact Us
If you have any questions or wish to exercise your rights:
The Canary Yacht
Email: info@thecanaryyacht.co.uk
Address: West India Quay, Hertsmere Rd, London E14 4AY, United Kingdom
