At The Canary Yacht, we aim to provide a seamless and memorable experience for all guests, whether staying overnight or hosting an event. This Refund Policy explains our approach to cancellations and refunds.
1. Accommodation Bookings
- Accommodation bookings can be secured with a deposit or full payment.
- Deposits are non-refundable, and full payment is due as agreed.
- Once payment is received, it cannot be refunded, except where required by UK consumer law (e.g., services not provided).
2. Event Bookings
- Event bookings are confirmed after discussion and written confirmation.
- Payment terms are agreed on a case-by-case basis.
- Once payment is made, it is non-refundable, except as required by UK law.
3. Exceptional Refund Circumstances
- The Canary Yacht reserves the right to cancel bookings in exceptional circumstances, such as:
- Safety concerns
- Mechanical issues
- Extreme weather conditions
- In such cases, all payments will be refunded in full.
4. Cancellations by Guests
- Guests are encouraged to contact us promptly if unable to attend.
- Voluntary refunds are not provided for cancellations initiated by guests.
5. Contact Us for Refund Queries
If you have any questions about refunds or cancellations, please contact us directly:
The Canary Yacht
Email: info@thecanaryyacht.co.uk
Address: West India Quay, Hertsmere Rd, London E14 4AY, United Kingdom
Note: This Refund Policy is part of our Terms & Conditions. By booking or submitting an enquiry, you agree to these terms.
